Saturday, October 18, 2014

Harvard Business School teaching Japanese Customer Service




Japanese Shinkansen Copyright Peter Hanami 2007
 Picture: Japanese Shinkansen 

"All students at Harvard Business School are now required to take a course on the cleaning of shinkansen cars"



Source:
Small Print: October 8, 2014
Noisy children, Hirohito’s fairy tales, artificial bladders and more...
By Steve Trautlein
  Issue 1072

Saturday, October 11, 2014

Japanese customers can use Suica card for purchases on ANA domestic flights



Japan's Suica Card Copyright Peter Hanami 2007
 Picture: Japan's Suica Card 
"Passengers on ANA domestic routes are now able to pay for in-flight purchases using their Suica IC cards."



Source:
Small Print: October 8, 2014
Noisy children, Hirohito’s fairy tales, artificial bladders and more...
By Steve Trautlein
  Issue 1072

Saturday, September 06, 2014